Reference

Our Legal Framework for Your Account

At 8rh, we keep our legal terms straightforward so you know exactly what governs your account, your data and your transactions on 8rh.net.

Account TermsPrivacy & DataCookie PolicyJurisdiction ClauseUser Rights

Explore the Lobby Read FAQ

What Our Legal Terms Actually Cover

8rh Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply to every account opened on 8rh.net and govern how deposits made via UPI, Paytm and PhonePe are processed, how withdrawals are verified and how account disputes are handled. We do not modify these terms retroactively without notice — any changes are communicated to

1
your registered email at least seven days before they take effect. If you use UPI or Paytm to fund your account, those transactions are subject to both our terms and the rules of your payment provider. Where local law in India places additional obligations on us
2
or on you, those obligations take precedence. Our liability is limited to the value of funds held in your 8rh account at the time a dispute is raised, and we do not accept liability for third-party payment delays outside our system.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT

Reach Us on Policy or Account Matters

If you have a question about our legal terms, a data request or an account dispute, our support team can route your query to the right internal team.

Email Support Send your legal query, data access request or account dispute to our support email. We log every submission with a reference number and aim to reply within 72 business hours with a clear next step.

Live Chat Our chat agents are available around the clock for account-level questions. For formal legal requests they will raise an internal ticket and confirm your reference within the same session so you can track progress.

Written Notice Formal legal notices — including any dispute escalations or data-erasure demands — should be submitted in writing via email with your account ID, the nature of the request and any supporting documents attached.

HOW WE HANDLE DATA

Account Security and Data Practices at 8rh

We treat data handling, cookie use and account security as operational priorities, not afterthoughts.

Data We Collect

We collect the information you provide at account creation — name, email, phone — plus transaction records for UPI, Paytm and PhonePe payments. We do not collect more than what is necessary to operate and verify your account.

Cookie Use

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser at any time without losing access to your account or wallet.

Account Security

Account access is protected by password hashing and two-factor authentication. We do not store raw card or UPI credentials on our servers — payment tokenisation is handled by the respective payment providers.

Data Retention

We retain account and transaction records for the period required by applicable Indian financial regulations. After that window closes, inactive account data is deleted from our live systems on a rolling quarterly schedule.

Your Rights

You may request a copy of your personal data, ask us to correct inaccuracies or request deletion of data we are not legally required to retain. Submit these requests via email with your account ID and we will respond within 30 days.

Who to Contact

Our designated policy contact handles all formal data and legal queries. Reach them through the support email listed on 8rh.net, marking your subject line with 'Legal Request' so the message is routed correctly and logged immediately.

Answers to Common Legal Questions

These answers address the questions we receive most often about account terms, data rights and how our policies apply to Indian accounts. If your question is not covered here, our support team can direct it to the right team.

Our core account terms are consistent across India, but access to specific features depends on local law in your state or territory. Where local law permits, the full platform is available to you; features may be restricted where they are not.

Send a data-access request to our support email with your registered account ID and the subject line 'Data Request'. We will compile and send your data file within 30 calendar days of receiving a valid, verified request.

Yes. Submit a deletion request via email with your account ID. We will delete data we are not legally required to retain, close your account and confirm completion in writing. Some transaction records must be kept to meet Indian financial regulations.

Transaction records tied to UPI, Paytm and PhonePe payments are retained for the period mandated by Indian financial law. Once that retention window passes, records are purged from our live database on the next quarterly cycle.

We send advance notice to your registered email at least seven days before any material change takes effect. The updated terms are also published on 8rh.net with a clear effective date so you can review the differences before they apply.

Raise a formal dispute by emailing our support team with your account ID and a description of the issue. We log every dispute with a reference number, investigate within 10 business days and reply in writing with our findings and any remedies.

We share data only with payment processors like UPI, Paytm and PhonePe as required to complete transactions, and with any authority where disclosure is required by Indian law. We do not sell personal data to marketers or unrelated third parties.

Our Legal Framework for Your Account

Reach Us on Policy or Account Matters

Account Security and Data Practices at 8rh

Data We Collect

Cookie Use

Account Security

Data Retention

Your Rights

Who to Contact

Answers to Common Legal Questions

01 Do 8rh terms apply differently depending on where I am in India?

02 How do I request a copy of the personal data 8rh holds on me?

03 Can I ask 8rh to delete my account and all associated data?

04 What happens to my UPI or Paytm transaction records after I close my account?

05 How will I be notified if 8rh changes its legal terms?

06 What if I disagree with how 8rh has applied its terms to my account?

07 Does 8rh share my personal data with third parties?

Related Pages